Returns & Refunds Policy

At BrandsRepublic, we want you to be satisfied with your purchase.
Please read this Returns & Refunds Policy carefully before placing an order.

1. Return Period

We accept eligible returns within 7 days of the date your order is delivered.

Return requests made after the 7-day period will generally not be accepted,
except where a longer period or other remedy is required by applicable law.

Customers must contact us within the applicable return period before sending an item back.

2. Condition of Returned Items

To be eligible for a return, the item must be returned in its original condition.

Returned items must:

• Be unworn and unused.
• Be clean and free from stains, makeup, perfume, deodorant, or other marks.
• Not have been washed, altered, repaired, or damaged.
• Include original tags, packaging, and accessories where applicable.
• Be in a condition suitable for resale.

We do not accept returns for items that have been worn or used.

Customers must not wear or use an item for an event, occasion, party,
photoshoot, holiday, or any other purpose and then return it as an unwanted item.

Returned items may be inspected upon receipt. If an item shows signs of use or wear,
we may refuse the return or make an appropriate deduction from the refund where permitted
by applicable law.

3. Change of Mind / Item Not Wanted

If you receive your order and simply do not like the item, change your mind,
or no longer want the item, you may request a return within the applicable
7-day return period, provided the item meets our return-condition requirements.

For eligible change-of-mind returns, a
20% deduction from the product price will be made from the refund
to cover costs associated with return processing, inspection, handling, and restocking.

The customer may also be responsible for the cost of returning the item,
unless applicable law provides otherwise.

4. Size and Fit Returns

Our products use standard UK sizing. Customers are responsible
for checking the available size information and selecting the appropriate size
before placing an order.

If an item does not fit because the customer selected the wrong size,
this will be treated as a size/fit return.

For eligible size/fit returns, a
20% deduction from the product price will be made from the refund
to cover additional processing, handling, inspection, and restocking costs.

The customer may also be responsible for the return shipping cost.

This deduction does not apply where the wrong size was sent by us or where
applicable consumer law does not permit such a deduction.

5. Wrong, Faulty, Damaged or Incorrectly Supplied Items

If the issue is caused by our mistake, you will not be charged
the 20% return deduction.

This includes situations where:

• We send the wrong product.
• We send the wrong colour.
• We send the wrong size compared with the size ordered.
• The product arrives faulty or defective.
• The product arrives damaged due to an issue with our fulfilment or shipping.
• The product is materially different from what was ordered.

In these circumstances, the customer is eligible for an appropriate
refund or replacement, subject to applicable consumer law.

We will not apply the 20% return deduction to an eligible return caused by our error.

Where a replacement is requested and available, we will arrange the replacement.
If the customer prefers a refund, an eligible refund will be processed instead.

Please contact us as soon as possible after receiving the order and provide your
order number together with clear photographs or other relevant information showing the issue.

6. Worn or Used Items

We take the condition of returned products seriously.

An item must not be worn or used before being returned. This includes wearing an item
to an event, party, wedding, celebration, photoshoot, holiday, or other occasion and
subsequently attempting to return it as an unwanted item.

Returned items may be inspected upon receipt.

If an item has been worn, used, stained, washed, altered, damaged, or otherwise
reduced in value, we may refuse the return or make an appropriate deduction from
the refund, where permitted by applicable law.

7. Refunds

Once we receive your returned item, it will be inspected.

If the return is approved, your refund will normally be issued to the original payment method.

For eligible change-of-mind or size/fit returns, the applicable
20% deduction from the product price will be applied before the refund is issued.

For returns caused by our error, such as a wrong item, wrong colour, wrong size,
faulty item, or damaged item, no 20% deduction will be applied.

Any applicable return shipping costs or other lawful deductions may also be deducted
from the refund where applicable.

Refund processing times may vary depending on your payment provider or bank.

8. Return Shipping

For change-of-mind, unwanted-item, or customer-selected size/fit returns,
the customer is generally responsible for the cost of returning the item.

For an item that is faulty, damaged, incorrectly supplied, or sent incorrectly by us,
return shipping arrangements will be handled in accordance with applicable consumer law.

We recommend using a tracked delivery service when returning an item, as we cannot
be responsible for a return that is lost in transit before reaching us.

9. Returns Made Outside the Return Period

Return requests must be submitted within 7 days of delivery,
unless applicable law provides otherwise.

Returns requested after this period may be rejected.

10. Preventing Misuse of Our Returns Policy

Our returns policy is designed to allow genuine returns while protecting our products
from misuse.

We reserve the right to inspect returned products and assess their condition before
approving a refund.

We may refuse a return or make an appropriate deduction where an item has been worn,
used, damaged, stained, washed, altered, or otherwise reduced in value,
where permitted by applicable law.

Customers may not use an item for a particular event or occasion and subsequently
return it as though it were unused.

11. Statutory Consumer Rights

Nothing in this Returns & Refunds Policy is intended to exclude, restrict,
or override any statutory consumer rights that apply to your purchase.

Where applicable consumer law provides rights or remedies that differ from this policy,
those statutory rights will apply.

12. Contact Us

To request a return, please contact us using the contact details provided on our website.

Please include your order number, name, and reason for the return
so that we can process your request efficiently.